Support center
From Graal Bible
The Support Center is also known as the Graal Helpdesk. For most players it is the primary means of contacting staff, whether it be for reporting bugs, voicing complaints or making requests. Each item of communication is stored as a 'ticket', and placed in a queue from which various admins (including Stefan, unixmad, Spark911 and members of the PWA) can retrieve it at their convenience.