Generally directors will not reply as they are busy with duties, which is why you should contact admins or the separate divisions related to your problem (e.g: GST for NPC-Server issues)
You can also visit the Support Center at: http://support.toonslab.com/
- Stéphane Portha
Global Guilds Admin
- Skyld (GST Admin)
Graal Kingdoms Administration
Zone Staff Team
For the full list of forum moderators see here.