Common problems
This page lists common problems with the Graal game client and Remote Control.
Multiple operating systems
Interfaces using default profiles appear incorrectly
Problem: GuiBlue or GuiDefault interfaces appear incorrectly (example)
Cause: The Graal client is unable to find some images needed for the interfaces.
Solution:
- Navigate to your Graal folder (help).
- Delete FILENAMECACHE.txt from the Graal folder.
- Reopen Graal
Windows
Sound doesn't work on 64-bit systems
Problem: Graal does not play any sound.
Cause: Graal is currently made to run on 32-bit operating systems and does not auto-detect 64-bit environments.
Solution (Quick): Download and run Graal Sound Fix
Solution (Manual):
- Navigate to your Graal folder (help).
- Open the file game_config.txt with Notepad.
- Change the line reading tryloadsoundson64bit=false to tryloadsoundson64bit=true
- Save the file
- Close and reopen Graal
Screenshots are pure white/black
Problem: Screenshots taken with Alt + 2 are pure white or pure black.
Cause: Unknown
Solution: Select a non-Aero theme
- Right click the desktop
- Select "Personalize"
- Choose "change theme"
- Select one of the themes under "Basic Themes".
Mac
The client will not start on computers with Intel processors
Problem: The client will not start on computers with Intel processors
Cause: The current client is compiled as a PowerPC binary and must run under Rosetta emulation. This will be fixed in the next release of Graal.
Solution: Download Rosetta from Software Update or from the supplied option when opening the client.
The client runs slow on computers with Intel processors
Problem: The client is sluggish in non-demanding environments (e.g. levels with few players)
Cause: The current client is compiled as a PowerPC binary and must run under Rosetta emulation. This will be fixed in the next release of Graal.
Solution: None